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Client testimonials

See what our clients have to say about us! Use the arrows to navigate through our testimonials.

Anom

Is there anything we can improve? No service is first class!!!

Tammy B, Leicestershire

What are you particularly pleased with? The advisers knowledge and efficiency is second to none.

Mr Cook, Coventry

Fantastic Service from Caroline at One Roof, super helpful, hardworking and knowledgeable, would highly recommend One Roof Financial to anyone, Caroline’s advice and work not only eliminated any stress but also saved us a considerable amount of money

Mr Dunkley, Leics

What are you particularly pleased with? Caroline’s quick response and professionalism

Mrs H, Burbage

What were you most impressed with? The human aspect . When so many people are only contactable via email. To have a person to talk to is amazing.

Mr Cook, Coventry

Communication has been fantastic, Caroline is very helpful in answering any questions quickly and honestly.

Sam S, Leics

What are you particularly pleased with? Caroline’s commitment to me as a client and her attention to detail is second-to-none.

L C Guildford

We highly recommend Caroline and the team to anyone in need of mortgage/insurance advice, and feel very grateful to have been looked after so well during our house buying journey. We know that we are in very safe hands moving forward.

C L Surrey

Communication was excellent throughout the process, with Caroline providing regular updates to keep us informed every step of the way. Her professionalism and approachable manner made what was a stressful process for first time buyers feel smooth and straightforward.

L C Guildford

We had a fantastic experience working with Caroline and the team at One Roof Financial for our mortgage and insurance. From start to finish, Caroline was attentive, friendly, and incredibly knowledgeable. She took the time to explain everything clearly, ensuring we fully understood our options and felt confident in our decisions.

A & J, Burbage

Thank you so much for your support with our mortgage. As always, you are a super star!

C W, Hinckley

10 stars for Caroline. She helped us every step of the way with purchasing our first house. She gave us all the information we needed, explained everything to us in layman terms so we understood. Answered all of the questions we have and made everything much easier! We would have been so lost without Caroline and we cannot thank her enough for all the hard work, help and support she gave us! Thank you!

FBW, London

Caroline was great from start to finish. Professional, knowledgeable and very timely with responses and getting all the paperwork sorted – not only for the mortgage, but life insurance, critical illness and all the other things that come with buying a house! I have already recommended her to friends who are looking to move in the new year.

NI, Hinckley

Caroline was great and guided me through the whole process of my remortgage and life insurance. I would highly recommend 100%.

Miss G, Nuneaton

Amazing communication and easy to talk to. Took into consideration my budget and kept me up to date with the process throughout.

IS, Hinckley

We have used Caroline for many years as we find her to be very professional. She is very helpful and informative which makes the whole mortgage selection and choosing the correct related services stress free. We recommend One Roof Financial 100%

Matt K, Hinckley

Service and advice is always top notch!

S Green, Leicestershire

Caroline is great and explained the whole process really clearly. It was great having her there to sort things for me as my application wasn’t completely mainstream due to my senior years and I’m so happy and thankful to be in my own place again. Thank you so much :)

C Kirton, Warwickshire

Caroline has been clear, considerate, and extremely helpful every step of the way. Her expertise and professionalism have been second to none and have made my partner and I feel very comfortable from day 1.

Miss Dilkes, Leicester

The overall process was very easy. Caroline explained everything to us and went through every detail regarding getting a mortgage etc. highly recommend.

SG, Leicester

Caroline is extremely efficient and knowledgeable and I feel completely confident that I’ve got the right product for my circumstances. Caroline has been great throughout the whole process so far.

SJ, Leicestershire

Caroline is very friendly and professional, very efficient too. She offered great advice and explained everything clearly.

HG, Warwickshire

Absolutely amazing! I first signed up to one roof about 18 months ago after struggling to find a mortgage with high street lenders. The amount of support and guidance I was given was second to none. Thank you so much Caroline!

TA, Leicestershire

We have been really happy with the help, advise and support we have received from Caroline of One Roof Financial, she is very knowledgeable and kept us informed all the way through our mortgage process. We would definitely recommend to friends and family.

RO, Hampshire

Fantastic service with clear guidance and communication throughout our remortgage process, specifically when the mortgage rates dropped twice within 2 months, One Roof Financial contacted us promptly with a new product reflecting the new price, which saved us money! I would definitely recommend One Roof Financial to friends and family.

SH, Broughton Astley

I’ve been using Caroline since I bought my first house in 2014 and honestly wouldn’t go anywhere else. Apart from being just a lovely person through and through, she’s very knowledgeable and helpful in all aspects of the process. Mortgages or insurances. I’m always kept up to date and even reminded about things I forget!

AE, Gloucestershire

Caroline is so lovely and patient. She explains everything in detail, as many times as you need, and is very organised. I would definitely recommend.

Mr G, Burbage

Excellent service. Caroline is friendly, approachable and explains everything in simple terms. She is also obviously extremely knowledgeable and considers all the angles. I never felt any pressure to take any particular decision or buy any particular product. I have been a customer for years and will continue to be for many more!

Mr & Mrs E

Good communication throughout and timely responses. Always a great service! Thanks Caroline!

Mr I, Stoney Stanton

“Any actions we needed from them were dealt with promptly and diligently – which was refreshing, as not all the other moving parts in buying a house always run so smoothly. One Roof got all their bits spot on though – thoroughly recommend”