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About One Roof
Financial; striving for excellence.

Committed to being the most reliable and friendly place where people can come for advice on mortgages and insurance.

Meet our team

A bit about us.

We launched in 2003, originally known as My Mortgage Place. Caroline joined in 2003 as our Practice Manager, she then became and adviser in 2007 and more recently in 2014, she became the Principal.

We are a long established firm with vast knowledge & experience. This allows us to provide expert, unique advice for your mortgage and insurance requirements.

We aim to build a relationship for life. Continuing to learn about you, your family and your circumstances will allow us to not only help you this time around, but on your next move too!

Our values.

Building long-term client relationships.

We aim to develop long lasting relationships, so we can continue to help you into the future.

Working closely with our clients to help them make the right choices.

We want to get to know you, understand your situation and requirements, so we can provide the best possible advice.

Excellence in everything we do.

We seek to achieve excellence in every aspect and won’t stop until we get it; we’re not happy unless you are.

Exceeding client expectations.

Our aim is to exceed your expectations and offer you more than other advisers, so you are excited to recommend us to your friends & family.

Meet the team.

Caroline Eburne

Partner, Firm Principal & Mortgage & Protection Adviser CeMAP CeRER.
I have been advising clients since 2007 and have gained a wealth of experience over the years. My moto is, if it can be done, I can help you do it! Which is testament to my knowledge of the marketplace and ever changing criteria.
  • My dream holiday destination is everywhere! I love to travel & explore new places.
  • My favourite food is everything except bananas!
  • My favourite tipple is everything except whiskey!
  • The three things I would take to a desert island are a wind-up radio, matches & my husband!

Simon Eburne

Partner & non-selling Principal
I am involved with the company in a non-advising capacity, providing a management & support function. I have recently started a podcast called Consumer Guide for Normal People. Each episode features an expert guest providing valuable consumer guidance with a no-jargon guarantee.
  • My dream holiday destination is the Maldives.
  • My favourite tipple is cognac.
  • My favourite sport to play now is golf. I used to play rugby but have retired.
  • My favourite sport to watch is everything! It drives Caroline nuts!
    The three things I would take to a desert island are fishing net, knife & Bear Grylls!

Helping you make the right choice for your home or property.

We think it’s important for our clients to have access to tools and resources to help them plan, even before they speak to us. So take a look at our mortgage calculators to see an estimate of what you could borrow and how much it may cost.
View our mortgage calculators

Tune into our podcast.

Why not tune in and listen, to learn about what’s happening in the world of mortgage & insurance.

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Read our blog.

If you’re a fan of reading instead,
you can read any of our blog posts as and when you please, we upload regularly.

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Complaints procedure.

We hope you will be thrilled with our service, but we understand things can go wrong from time to time. For information on how to make a complaint, please click the button below.

Read more

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

Our Standard fee is £297 which is payable upfront and not refundable. Some scenarios (adverse credit, self-build, small loan sizes) incur a higher upfront fee of £497.

One Roof Financial LLP is an Appointed Representative of PRIMIS Mortgage Network. PRIMIS Mortgage Network is a trading style of First Complete Limited which is authorised and regulated by the Financial Conduct Authority.

Registered Office: 20 Munnings Drive, Hinckley, Leicestershire, LE10 0LG

Registered in England & Wales. Company Registration Number: OC340536

We’re a long established firm with vast knowledge & experience when it comes to mortgages & insurance. You have just found your new adviser!

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Client testimonials

See what our clients have to say about us! Use the arrows to navigate through our testimonials.

IS, Hinckley

We have used Caroline for many years as we find her to be very professional. She is very helpful and informative which makes the whole mortgage selection and choosing the correct related services stress free. We recommend One Roof Financial 100%

Matt K, Hinckley

Service and advice is always top notch!

S Green, Leicestershire

Caroline is great and explained the whole process really clearly. It was great having her there to sort things for me as my application wasn’t completely mainstream due to my senior years and I’m so happy and thankful to be in my own place again. Thank you so much :)

C Kirton, Warwickshire

Caroline has been clear, considerate, and extremely helpful every step of the way. Her expertise and professionalism have been second to none and have made my partner and I feel very comfortable from day 1.

Miss Dilkes, Leicester

The overall process was very easy. Caroline explained everything to us and went through every detail regarding getting a mortgage etc. highly recommend.

SG, Leicester

Caroline is extremely efficient and knowledgeable and I feel completely confident that I’ve got the right product for my circumstances. Caroline has been great throughout the whole process so far.

SJ, Leicestershire

Caroline is very friendly and professional, very efficient too. She offered great advice and explained everything clearly.

HG, Warwickshire

Absolutely amazing! I first signed up to one roof about 18 months ago after struggling to find a mortgage with high street lenders. The amount of support and guidance I was given was second to none. Thank you so much Caroline!

TA, Leicestershire

We have been really happy with the help, advise and support we have received from Caroline of One Roof Financial, she is very knowledgeable and kept us informed all the way through our mortgage process. We would definitely recommend to friends and family.

RO, Hampshire

Fantastic service with clear guidance and communication throughout our remortgage process, specifically when the mortgage rates dropped twice within 2 months, One Roof Financial contacted us promptly with a new product reflecting the new price, which saved us money! I would definitely recommend One Roof Financial to friends and family.

SH, Broughton Astley

I’ve been using Caroline since I bought my first house in 2014 and honestly wouldn’t go anywhere else. Apart from being just a lovely person through and through, she’s very knowledgeable and helpful in all aspects of the process. Mortgages or insurances. I’m always kept up to date and even reminded about things I forget!

AE, Gloucestershire

Caroline is so lovely and patient. She explains everything in detail, as many times as you need, and is very organised. I would definitely recommend.

Mr G, Burbage

Excellent service. Caroline is friendly, approachable and explains everything in simple terms. She is also obviously extremely knowledgeable and considers all the angles. I never felt any pressure to take any particular decision or buy any particular product. I have been a customer for years and will continue to be for many more!

Mr & Mrs E

Good communication throughout and timely responses. Always a great service! Thanks Caroline!

Mr I, Stoney Stanton

“Any actions we needed from them were dealt with promptly and diligently – which was refreshing, as not all the other moving parts in buying a house always run so smoothly. One Roof got all their bits spot on though – thoroughly recommend”

Mr S

“Product knowledge was second to none. We also had some questions/concerns regarding implications of being self employment etc the Caroline was unstably able to help with. Also very impressed with the speed of everything.”

Mr M, Shepshed

All in all a wonderful experience. You are friendly, helpful and provided a top notch service! I couldn’t have asked for more.

Mr S, Loughborough

“Always feel valued and listened too and made to feel part of the decision process.”

Mr K, Hinckley

What were you most impressed with? – “The personal touch”

Mrs B, Burbage

What were you most impressed with? – “Just delivered everything we needed and explained everything thoroughly”

Mr K, Hinckley

What were you most impressed with? – “Listened and helped with what we needed, not pushy”

Mrs L, Hinckley

“From start to finish Caroline made us feel confident in the products that we purchased, ensuring that they were correct for our needs”

Mr G, Oxfordshire

“Amazing as always, thank you!”

Mrs O, Hampshire

“My advisor Caroline was very informative, she was able to answer my questions and happy to discuss any queries”

Mrs O, Gosport

What were you most impressed with? – “Caroline’s professionalism, thoroughness and attention to detail, particularly when explaining the intricacies of Critical Care Cover.”

Mr G, Oxford

What were you most impressed with? – “professionalism”

Mrs M, Hinckley

Caroline did everything for us, she was very thorough. It meant we could focus on our house move, rather than insurance and mortgage stuff.